At Wegopanda, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help! Please review our exchange and return policy below.

1. Eligibility for Return or Exchange

We accept returns or exchanges under the following conditions:

• The item must be unused, undamaged, and in its original packaging.

• You must request a return or exchange within 7 days of receiving the product/service.

• Proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

The following items or services are non-returnable and non-exchangeable:

• Digital products or downloadable content

• Customized or personalized services

• Services that have already been initiated or completed

• Items marked as final sale or clearance

3. How to Initiate a Return or Exchange

To begin a return or exchange process, please contact our support team at:

📧 Email: [your email here]
📞 Phone: [your phone number here]

Please include your order number and reason for return or exchange.

4. Refunds

• If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.

• Depending on your payment provider, the time it takes for the refund to reflect may vary.

5. Exchanges

• If you wish to exchange an item, we’ll ship the replacement once the original item has been received and inspected.

• Shipping costs for exchanges may apply unless the product was defective or incorrect.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

• We recommend using a trackable shipping service for returns to ensure safe delivery.

7. Service-Based Returns

For services, refunds or rescheduling may be considered on a case-by-case basis. Please contact us as soon as possible if you are unsatisfied with any aspect of our service.